During the COVID-19 pandemic we do remain operational but at a reduced capacity. We ask you make best use of our online services such as live chat as opposed to calling at this time and make payments online as opposed to over the phone. If you have any concerns please don't hesitate to contact us via live chat. Due to pandemic and large influx of claims prior to last years FCA deadline, PPI claims are experiencing ongoing delays. Rest assured, as soon as we have an update, we will relay the relevant info to yourself via text, email or phone.